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FAQs


Frequently Asked Questions
Can’t find what you are looking for? Email us at: info@arkcolourdesign.com
Production

How are your products made?

All our products are made by a small family run manufacturer in Scotland or in our Cambridge studio. The leather is processed on site in the Scottish tannery and then cut and foil embossed onto our designs. As every piece is hand finished with embossing, each one is unique to the next. 

View our handcrafted bookmarks:

Care

How can I look after my purchase?

We have found it is best to keep the leather products dry and away from abrasive surfaces if possible. They usually last much better if kept in a larger bag rather than a jean pocket, for example. The leather can be wiped clean, and over time can be treated with a leather conditioner if needed (they should be okay in this regard for quite a few years). The foil will naturally start to fade slightly over time, as the embossing is just a layer on the surface of the leather so it’s more susceptible to damage. We have had customers use metallic markers to fill in the odd gap before, and it looks as though that is very effective to keep it looking clean and fresh.

View our handcrafted leather keyrings:

Leather

Where is your leather sourced and will you ever produce vegan alternatives?

We source our components from as close to home as we can, with the majority made in the UK or Europe. Our leather is sourced from the UK and Ireland and is only ever a by-product from the meat and dairy industry - it's a material which would otherwise go to landfill and is biodegradable.

When will I receive my order?

I ordered on the weekend, when will I get my order?

We operate on a four day week, from Tuesday to Friday. Orders placed during this period are swiftly dispatched on the same day with next day delivery. Orders received from Saturday through Monday are processed and dispatched on the ensuing Tuesday.

When will you respond to my inquiry?

I sent a message, when will I hear back?

We aim to respond to your inquiry as soon as possible, typically all queries are answered the same working day. The best way to reach us is via our email: info@arkcolourdesign.com

Payment

What payment methods do you accept?

We accept major credit cards, including:

  • Visa
  • MasterCard
  • American Express.
  • Paypal

Sustainability

How are you a sustainable company?

Sustainability is the core of our company. Making exactly what we need in Britain reduces waste, gets our products to you quickly and helps our planet. All of our products are handmade in the United Kingdom in both Scotland and Cambridge. We use 100% genuine leather which is only ever a by-product from the meat and dairy industry - it's a material which would otherwise go to landfill and is biodegradable.

We are a plastic free company; all of our products are wrapped in recycled paper packaging and shipped in recycled cardboard.

Can’t find what you are looking for? Email us at: info@arkcolourdesign.com